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Performance Support & Systems Design
Job Aids | Learning Systems | Workflow Improvement
Project Overview
Effective learning doesn't end when a training session is over. Employees and learners need accessible resources, clear processes, and practical tools that help them apply knowledge, track progress, and complete tasks successfully.
This portfolio section highlights performance support resources and systems designed to address real-world challenges, improve consistency, and make information easier to access and use.
Projects include visual progress-tracking systems, milestone mapping, and performance support tools developed to meet the needs of learners, staff, and organizational stakeholders.
Design Highlights
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Performance Support: Developing practical resources that provide guidance at the point of need, reducing reliance on memory and repeated instruction.
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Systems Design: Creating structured processes and tools that support consistent implementation, progress monitoring, and informed decision-making.
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Visual Communication: Transforming complex information into accessible visual resources that clarify expectations and support understanding.
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Learner-Centered Solutions: Designing tools that account for different levels of experience, confidence, and independence.
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Organizational Alignment: Connecting individual performance and learner progress to broader program goals and operational needs.
Program Progress & Milestone Tracking
Performance Support | Systems Design | Visual Progress Tracking
I originally designed a visual achievement-tracking system for the Emerald House program at The King's Daughters Ministry to help participants and staff monitor progress toward program goals.
After presenting the system to the CEO, I was asked to develop a corresponding version for the GEM program.
Both systems organize program achievements into five clearly defined stages, allowing participants to see their accomplishments, understand upcoming milestones, and recognize their progress.
For staff, the tools provide a consistent framework for documenting achievements, monitoring progress, and guiding conversations about individual goals and next steps.
Although each version reflects its program's specific requirements, both maintain a consistent visual structure, making the approach adaptable across programs.
Preschool Screen Discernment Checklist
Performance Support | Job Aid | Decision-Making Tool
I developed this printable checklist as a companion to Guarding Hearts & Minds, an instructor-led program that helps caregivers make intentional media choices for young children.
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The tool guides parents through evaluating children's media using practical questions about character behavior, emotional tone, spiritual themes, values, and language.
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Rather than relying solely on age ratings or whether a program appears child-friendly, caregivers can use the checklist to make informed decisions before viewing.
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Designed for use beyond the classroom, the checklist reinforces key learning concepts and provides an accessible reference for everyday decision-making.
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